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FAQ

Q. HOW SOON WILL I RECEIVE MY PACKAGE AFTER MY ORDER PLACED?

There are two key factors that will decide when you will receive your package.

1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 3 to 5 working days to process.

2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check our Shipping Infos Page for more detail about the delivery time.

Q. WHY HAVEN’T I RECEIVED EMAIL CONFIRMATION OF MY ORDER?

We send out email confirmations as soon as we receive your order. Please check that you have given us your correct email address (the address we hold can be viewed in the ’Your Account’ section). If this address is correct, please allow 24 hours before contacting us as the email may have been delayed, for example by problems with your email provider.

Q. WHY HAVEN’T I RECEIVED MY ORDER?

Most of our items will be delivered to you within 10 to 20 working days (this excludes weekends). Some items may take a little longer to arrive, especially those that come directly from the supplier (you would have been informed this when you placed your order).

If you feel that your item has not arrived within the expected period please Contact Us.

Q. WHERE DO YOU DELIVER?

We are able to deliver goods to anywhere worldwide. All our products have free shipping included.

Q. WHY ISN’T THE WEBSITE WORKING PROPERLY FOR ME?

On the rare occasions that you may experience a problem when using the website, please contact us with as much detail of the problem as you can - any error messages that were displayed, as well as your browser type and version, are especially useful and will help us investigate the problem quicker.

We will then contact you to advise you of our findings and how to overcome the problem.

Q. IS IT SAFE TO SHOP ONLINE?

Shopping online with us is safe, and we take the utmost care to ensure your personal details remain private. When you enter the checkout process, the sign-in process, or the account management area, you are taken through our secure server.

Our secure server encrypts all of your personal information including your credit/debit card number, account number, name and address, and all other personal information, so that it cannot be accessed or read as the information travels over the Internet. You can therefore remain assured that shopping with us online is safe and secure.

Our site is also ISIS (Internet Shopping Is Safe) verified by the Interactive Media Retail Group (IMRG). Our site is also Verified by Visa and MasterCard SecureCode compliant. They are two systems that help combat fraud by providing greater protection to our customers when they shop online.

Both operate in an identical manner - one applies if you using a Visa card and the other if you are using a MasterCard or Maestro branded card to pay for your online transaction.

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